FAQ

What materials are used in SELYA jewellery?

All SELYA pieces are crafted in 18k solid gold and set with natural diamonds. We focus on quality materials chosen for their beauty, durability, and timeless appeal.

Is your jewellery suitable for everyday wear?

Yes. Our designs are created to be worn every day. While 18k gold is a fine material, it offers an excellent balance of luxury and durability when cared for properly.

Are your diamonds natural?

Yes. SELYA uses natural diamonds selected for their brilliance and quality.

How do I care for my jewellery?

To maintain the beauty of your jewellery:

  • Store pieces separately to avoid scratching

  • Avoid contact with chemicals, perfumes, and cleaning products

  • Remove jewellery before swimming, exercising, or sleeping

  • Clean gently with a soft cloth

For deeper cleaning, we recommend professional care.

Do you offer custom or personalised pieces?

At this time, SELYA focuses on curated collections. Custom services may be introduced in the future.

What ring sizes do you offer?

Ring sizes vary by design. Please refer to the size guide on each product page. If you’re unsure, feel free to contact us before placing your order.

Do you ship internationally?

Yes, we plan to offer international shipping. Shipping options, fees, and delivery times will be clearly displayed at checkout.

Will I need to pay taxes or duties?

Import taxes, customs duties, and VAT may apply depending on your country. These charges are the responsibility of the customer and are not included unless stated otherwise.

Can I return or exchange my order?

Please refer to our Returns & Refunds Policy for full details. We encourage you to review product descriptions carefully before purchasing.

How can I contact SELYA?

You can reach us via email at support@selya.com or through the Contact page. Our team typically responds within 24–48 business hours.