RETURNS & REFUNDS POLICY

At SELYA, each piece is carefully crafted and inspected to meet our quality standards. We encourage customers to review product details carefully before placing an order.

Eligibility for Returns

Due to the nature of fine jewellery, returns are accepted only under the following conditions:

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • The return request is made within 7 days of delivery

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Custom or personalised pieces (if applicable)

Return Process

To request a return, please contact us at support@selya.com within 7 days of receiving your order. Our team will provide instructions for the return process.

Items returned without prior approval may not be accepted.

Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for the refund to be processed, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake by SELYA.

Exchanges

At this time, SELYA does not offer direct exchanges. Approved returns may be refunded, and a new order can be placed.

Non-Returnable Items

For hygiene and security reasons, certain items may be non-returnable. This will be clearly stated on the product page where applicable.

Contact Us

For any questions regarding returns or refunds, please contact: